The call you could not take
You were under a sink, up a ladder or driving. By the time you rang back, they had already booked someone else.
You forward it. It gets handled.
Your admin, handled.
Enquiries answered while they are still warm. Bookings acknowledged. Receipts sorted. You forward it from the phone you already use, and get on with the job.
Seven days. No card. Three businesses at a time.
- Enquiries answered in minutes
- Receipts already sorted
- Nothing sitting unanswered
- Your evenings back
You did not start your business to answer emails at nine at night
The quote still in your head
You meant to price it up on Tuesday. It is Friday. They have gone quiet, and you are not sure whether to chase.
The receipts in the van
Some in the glovebox, some in a carrier bag, a few in your inbox. Your accountant asks for them in January and the evening disappears.
The message you meant to reply to
It is three days old now. Replying feels worse than it did on day one, so it sits there a bit longer.
Getting started
Three steps, then it is off your plate
Twenty minutes on the phone
You talk through what you do, your hours, your prices and how you sign off a message. That is the whole setup, and it happens once.
Forward things
One address for anything that needs answering, one for receipts. Forward from the inbox and phone you already use. Nothing to install, nothing to learn.
Get on with the job
Replies go out in your name, in your words. You hear back only when something genuinely needs you.
Week one
What changes in your first week
Enquiries answered in minutes
You reply first, which is usually who gets the job.
Receipts already sorted
Categorised and ready for whoever does your books.
Nothing sitting unanswered
Everything that came in got a reply the same day, without you.
Your evenings back
About an hour a day, on the numbers most people see.
Where the line is
What never goes out without you
Four things always wait for you, however long that takes: a price, a date in your diary, anything about money that has gone wrong, and anyone who is unhappy. You see those first, every time, and nothing is sent in your name until you say so.
- A price
- A date in your diary
- Anything about money
- Anyone unhappy
That is deliberate. A slow reply costs you a few minutes. A confident wrong one - a price you cannot honour, a slot you cannot make - costs you the customer.
The list
What gets handled
Forward anything on this list and you can stop thinking about it. Forward something that is not on it and you will still get a sensible answer, or a note telling you it needs you.
New enquiries
Someone asks what you charge or whether you can do the job. They get a proper reply while they are still deciding, and you get their details and what they want.
Booking requests
The time they asked for is read back to them so they know it landed, and it comes to you to confirm. Your diary stays yours.
Missed calls
A text goes back the same hour asking what they need, so the call you could not take does not become a job you did not get.
Questions you answer ten times a week
Your hours, the area you cover, whether you are registered, how long a job takes. Answered from what you said in setup, never guessed at.
Complaints
Acknowledged calmly the same day so nobody is left shouting into silence, then put straight in front of you. Nothing is settled on your behalf.
Receipts and invoices
Pulled apart into supplier, amount, date and category, and filed. When your accountant asks, it is already done.
Pricing
Simple monthly pricing
No setup fee, no contract, cancel whenever you like. Start on the smallest plan - most people never need to move off it.
Basic
£99a month
You work on your own, and your enquiries come by email and through your website.
- Up to 100 things forwarded a month
- Email enquiries answered
- Website enquiry forms answered
- Receipts sorted and categorised
- Replies the same day
- A summary once a month
Standard
£199a month
Your customers text and message you as much as they email you.
- Up to 300 things forwarded a month
- Everything in Basic
- Text and WhatsApp messages answered
- Missed calls followed up
- Quotes and enquiries chased so they stop going quiet
- Replies within the hour
- A summary every week
Premium
£299a month
You have a small team, and the admin has already outgrown one person.
- As much as you forward, within reason
- Everything in Standard
- Late payments chased on a schedule
- Invoices tracked with their due dates
- Replies within minutes
- A summary every week and a call once a month
Before you ask
Questions
Do I have to install anything?
No. You forward from the email and the phone you already use. There is nothing to download, no login and no password to lose.
Will the replies sound like me?
That is what the setup call is for. For the first week every reply is read before it goes out, and anything that does not sound like you gets fixed at the source, so it stays fixed.
What if something gets answered wrongly?
A price, a date in your diary, a payment problem and an unhappy customer always wait for you. Everything else is answered only from what you said in setup. If a question has no answer you have given, you get asked rather than guessed at.
Who sees my customers' details?
Only the people handling your work. Nothing is sold, nothing is shared, and you can have the lot deleted whenever you ask. You will get that in writing before you start.
What if I forget to forward something?
Then it does not get handled - forwarding is the one thing that stays with you. Most people set a rule in their mail so the common ones go across on their own, and that takes about a minute to do together on the call.
Can I cancel?
Any time, from any message, and your next payment does not happen. There is no contract and no notice period to serve.
I am not a trade - is this still for me?
If you get enquiries, take bookings and collect receipts, yes. Salons, cleaners, gardeners, therapists, photographers, small agencies and one-person consultancies all fit.