What happens to what you send us

AdminHandled.co.uk is a trading name of OrderRing Ltd, company 17401172, registered at 20 Wenlock Road, London N1 7GU. If you want to ask about anything on this page, or ask us to delete something, ring 01603 339222 or write to hello@adminhandled.co.uk and say so. Either is enough — you do not have to use both.

The messages, receipts and photographs you forward, exactly as you sent them. Whatever they contain, we hold — which will often include your customers' names, addresses and what they asked you for.

Your own details: your name, your business name, the address you forward from, and what you tell us when you get in touch.

A record of what was drafted, what you changed, and what you approved.

To do the thing you are paying for: read what came in, draft a reply, and keep the figures straight. That is the contract between us, and it is the only reason any of it is held.

When you fill in the form on the front page and do not become a customer, we keep what you sent so we can reply to you. If you would rather we did not, ring or write and say so, and it goes.

Anthropic, whose AI reads your messages and drafts the replies. Your messages are not used to train it. They are read to answer you and for nothing else.

The companies that carry what you send and what goes back: Postmark and Resend for mail, Twilio for text messages, and ElevenLabs for anything said on the phone.

The companies that hold what you send: netcup, where the service runs, and Wasabi, which keeps the spare copy so nothing of yours is lost if a machine fails. Both are in the United Kingdom.

Stripe, if you pay by card. Your card details go straight to them and never reach us.

Nobody else. Your mail is not sold, not shared with advertisers, and not looked at by us except when you ask for help or when we have to investigate something going wrong.

If that list changes, this page changes first — before anybody new has seen a thing of yours.

What you send is held in the United Kingdom. Reaching us can take it across a border first: a text message comes through the United States and a phone call through Ireland, because those are the only routes open to them.

The AI that reads what you send runs in the United States, under terms that require the same protection your information would get here.

While you are with us, so you can go back and find things.

If you leave, the messages you forwarded are deleted within thirty days of your account closing. There is one exception, and it is the next paragraph.

Anything with money on it — a receipt, an invoice, the VAT against them — is kept for six years, whether you stay or go. Six years is how long a business has to be able to produce its own purchase records, and a copy that vanishes the month you leave is no use to you when somebody asks for it. If you would rather yours went with the rest, ring or write and say so.

A copy of everything we hold about you. A correction. Deletion. A stop on us using it. Ring 01603 339222 or write to hello@adminhandled.co.uk, and you will not be charged for it or asked why. You will get an answer within a month.

If you think we have handled your information badly, you can complain to the Information Commissioner's Office at ico.org.uk. We would rather you rang us first, but it is your right either way.

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