Admin for electricians
Certificates, quotes and callbacks, and all of them land after the last job of the day. Forward one and read the reply before it goes anywhere near your customer.
What lands on you
An EICR or rewire enquiry answered with a price and a day you can actually do.
Wholesaler receipts read and the VAT put where your accountant expects to find it.
The call you could not take from the top of a ladder answered, and the job written down.
One that came in, and what went back
What they sent
r.okonkwo@outlook.com
Kitchen sockets keep tripping
Hello, the sockets down one side of the kitchen have stopped working and the trip in the cupboard goes every time we put the kettle on. We've a baby in the house so I'd rather not leave it. Are you around this week? Thanks, Rachel
What came back
Re: Kitchen sockets keep tripping
Hi Rachel, Thanks for getting in touch, and you're right not to leave it. A breaker going every time the kettle goes on usually means one circuit at fault rather than the whole board, but it wants testing before anyone uses that side of the kitchen again. I can be with you Wednesday morning, any time from eight. It's £70 for the first hour including the testing, and I'll tell you what anything else costs before I start it. Does Wednesday work for you? Tom Kerrison Electrical
You read it, change anything you want to change, and press send. Nothing reaches your customer until you do.